Help for customers
Questions people ask before they install InTimeQ.
If your question isn't here, write to hello@intimeq.com. A human answers.
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What is InTimeQ?
A digital queue for any place with walk-in customers — clinics, banks, salons, government offices, restaurants, shops, tea stalls. You scan a QR, you get a token number, we tell you when your turn is near, and you walk in exactly when it's your turn.
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Do I need to install the app to join a queue?
Yes. InTimeQ is a mobile app — install it once from Google Play (Android) or the App Store (iOS). From then on, every InTimeQ place you visit is a one-scan experience. Think of it like Paytm: one install, every subsequent shop is just a scan.
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What happens if I miss my turn?
Open the app — in most cases you can rejoin the line right away. You do not lose your spot for being a human being.
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Can I leave a queue if I change my mind?
Yes. One tap to leave, with no penalty.
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Will I get notified when my turn is close?
Yes. We send you a push notification when your turn is close. You can change how early we notify per queue from inside the app.
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Can I see how long I'll wait?
You see your live position in the queue and an estimated wait based on how fast the counter is moving. The estimate is a guide, not a contract — real queues vary.
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Does it work on iPhone and Android?
Both. Get InTimeQ from the App Store (iOS) or Google Play (Android).
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What if I don't have data or I'm on a slow network?
You need a working data connection to join a queue and to receive the 'your turn is near' push notification. On a slow connection the app still works — screens may load a bit slower. If you go offline for a while, open the app when you're back online to refresh your position.
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Can I join more than one queue at a time?
Yes — you can hold several active tokens at once. The app shows all of them in one list.
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Is my phone number safe?
Yes. We use your phone number to identify you and to send one-time passwords. We do not sell it and we do not give it to the place you're visiting. Read our privacy policy for the full picture.
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How do I suggest a place to InTimeQ?
Tell us from the /join page, or write to hello@intimeq.com with the place name and city. We reach out to the vendor directly. Customer suggestions are our cheapest and most credible acquisition channel — so thank you.
Still stuck?
hello@intimeq.com — a human reads every email, usually within a day.